DRAFT — not yet reviewed by counsel

Terms of service

Ward Tech Systems LLC · Texas, USA · Effective 2026-11-10 (draft)

These terms govern use of ClaimProof — the website, the /v1 API and the customer portal (the "Service") — provided by Ward Tech Systems LLC ("Ward Tech"). By creating a tenant, using an API key or using the Service on behalf of an organisation, you ("Customer") agree to them on that organisation's behalf. An executed order form or master agreement prevails over these terms where they conflict.

1. The Service

ClaimProof analyses photographs and returns forensic evidence — scores, findings, regions, confidence and a verdict — together with claim-level reports. The Service produces evidence for review by qualified claims professionals. It does not make coverage, liability or fraud determinations, and Customer agrees not to deny, reduce or delay a claim solely on the basis of a ClaimProof output without human review.

2. Accounts and keys

Ward Tech provisions tenants and issues API keys. Customer is responsible for safeguarding keys and for all activity under them, and must notify Ward Tech promptly of any suspected compromise.
Keys must be used server-side. Embedding a key in client-side code or sharing it outside Customer's organisation is prohibited.
Customer must have the legal right to submit each photo and associated data, including any notice to or consent from insured individuals required by applicable law.

3. Plans, fees and quotas

Plans, included image allowances, overage rates and rate limits are as published on the pricing page or in Customer's order form. One "image" is one photo analysed.
Paid plans are billed monthly in advance; overage is billed in arrears. Fees exclude taxes. Invoices are due within 30 days.
The free pilot is limited to 30 days and 300 images, is provided for evaluation, and may be withdrawn at any time.
Ward Tech may change prices with 30 days' notice; changes apply from the next billing period.

4. Acceptable use

Customer will not: (a) use the Service to make automated adverse decisions about individuals without human review; (b) attempt to reverse-engineer the engine, probe it to build a competing product, or circumvent rate limits and quotas; (c) submit content that is unlawful or that Customer has no right to process; (d) resell the Service without a written reseller agreement.

5. Customer data

Customer owns its photos, claim data and the outputs derived from them. Ward Tech processes them only to provide, secure and improve the Service as described in the privacy policy, and does not use Customer photos to train models.
Default retention is 90 days for originals and renders; Customer may delete claims at any time via the API or portal. On termination, Customer data is deleted within 30 days except as required for accounting or law.
Ward Tech will enter into a Data Processing Addendum on request.

6. Availability and support

Ward Tech aims for high availability and publishes an uptime commitment for Carrier and Enterprise plans in the order form. Support is by email at support@wardtechsystems.com, with response targets by plan. Scheduled maintenance will be announced in advance where practicable.

7. Intellectual property

Ward Tech owns the Service, the MESH-FI engine, documentation and all improvements. Customer receives a non-exclusive, non-transferable right to use the Service during the term. Feedback may be used by Ward Tech without obligation.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS". FORENSIC ANALYSIS IS PROBABILISTIC: WARD TECH DOES NOT WARRANT THAT THE SERVICE WILL IDENTIFY EVERY MANIPULATED, GENERATED OR REUSED IMAGE, OR THAT EVERY FLAG IS CORRECT. CUSTOMER REMAINS SOLELY RESPONSIBLE FOR CLAIMS DECISIONS. ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT PERMITTED BY LAW.

9. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, consequential or punitive damages, and Ward Tech's aggregate liability under these terms is limited to the fees paid by Customer in the twelve months preceding the claim. These limits do not apply to a party's breach of confidentiality or data-protection obligations, or to amounts owed under section 3.

10. Term and termination

Monthly plans renew each month until cancelled; Enterprise terms are set in the order form. Either party may terminate for material breach uncured 30 days after notice. Ward Tech may suspend access immediately for non-payment, security risk or unlawful use.

11. General

These terms are governed by the laws of the State of Texas, with exclusive venue in the state and federal courts located in Texas. Neither party may assign these terms without consent, except to a successor in a merger or sale of substantially all assets. If any provision is unenforceable the remainder stands. Notices to Ward Tech go to support@wardtechsystems.com.